SENIOR UX RESEARCHER
The UX Research team plays a fundamental part in gathering insights about the attitudes, emotions, needs, and behaviors of people who use our products, in order to inspire and inform product strategy and design. We are seeking a Senior UX Researcher who is passionate about understanding people and how they interact with technology. You are empathetic, and you strive to uncover users' expectations, goals, frustration, and reasoning, which helps drive insights to enhance the product design process.
You skillfully develop and conduct user-centered research to inform and validate design. You are an excellent communicator who is passionate about understanding people. You are open-minded and collaborative, eager to learn new skills and methods, and share your knowledge cross-collaboratively. You are comfortable in fast-paced environments and excited to contribute to building research as a core competency across Reallyo.
Key responsibilities
- Conduct research using a wide variety of methods and interpret analysis through the lens of UX, HCI, and social science
- Define, plan, and conduct exploratory user research, utilizing various methods including but not limited to usability studies, contextual inquiry, and surveys
- Work cross-functionally with design, product management, support, engineering and marketing teams
- Own the end-to-end research process for products in development including defining, recruiting, moderating, synthesizing, and reporting
- Analyze qualitative and quantitative findings and articulate actionable product and design insights
- Deliver compelling insights to help drive evidence-based product and design decisions
- Generate insights that both fuel ideation and evaluate designs
- Contribute to research team strategy within the organization
- Collaborate closely with other UX researchers to leverage and build upon knowledge
- Advocate for the user; evangelize user-centered design practices
Requirements
- BS/MS in human behavior related field, such as Human-Computer Interaction, Psychology, Sociology, Communication, Information Science, Media Studies, Computer Science, or Economics
- 4-8+ years of experience conducting UX Research for product and design teams
- Relentlessly user-focused with experience in mixed method research or quantitative focus
- Experience translating research findings into strategic narratives
- Ability to work both independently and collaboratively in a dynamic, hands-on, creative environment
- Able to work 5-8pm PT 1-2x/week in order to collaborate with offshore technical teams in Thailand – ideal candidate is located on the West Coast US (PST)
