Your privacy is critically important to us. At Reallyo we have a few fundamental principles:
We don't ask you for personal information unless we truly need it. We don't share your personal information with anyone except to deliver services requested, comply with the law, develop our products, or protect our rights.We don't store personal information on our servers unless required for the on-going operation of one of our services.
We aim to make it as simple as possible for you to control what's visible to the public, seen by search engines, kept private, and permanently deleted.
If you have questions about deleting or correcting your personal data please contact our support team at hello@reallyo.com.Like most website operators, Reallyo collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Reallyo's purpose in collecting non-personally identifying information is to better understand how Reallyo's visitors use its website. From time to time, Reallyo may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
Reallyo also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving messages. Reallyo only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that blog commenter IP addresses are visible and disclosed to the administrators of the blog where the comment was left.
Certain visitors to Reallyo's websites choose to interact with Reallyo in ways that require Reallyo to gather personally-identifying information. The amount and type of information that Reallyo gathers depends on the nature of the interaction. For example, we ask visitors who sign up for an account at Reallyo.com to provide a name and email address. Those who engage in transactions with Reallyo – by purchasing access to paid services, for example – are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Reallyo collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor's interaction with Reallyo. Reallyo does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
Reallyo may collect statistics about the behavior of visitors to its websites. Reallyo may display this information publicly or provide it to others. However, Reallyo does not disclose personally-identifying information other than as described below.
Reallyo discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Reallyo's behalf or to provide services available at Reallyo's websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Reallyo's websites, you consent to the transfer of such information to them. Reallyo will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Reallyo discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Reallyo believes in good faith that disclosure is reasonably necessary to protect the property or rights of Reallyo, third parties or the public at large. If you are a registered user of an Reallyo website and have supplied your email address, Reallyo may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what's going on with Reallyo and our products. We primarily use our blog to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Reallyo takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. Reallyo uses cookies to help Reallyo identify and track visitors, their usage of Reallyo website, and their website access preferences. Reallyo visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Reallyo's websites, with the drawback that certain features of Reallyo's websites may not function properly without the aid of cookies.
If Reallyo, or substantially all of its assets were acquired, or in the unlikely event that Reallyo goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquiror of Reallyo may continue to use your personal information as set forth in this policy.
Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Reallyo and does not cover the use of cookies by any advertisers.
Reallyo offers AgentAI, an AI chat assistant that our customers (typically real estate professionals) embed on their own websites using a Reallyo embed key. This section explains how personal data is handled through that assistant.
When a visitor interacts with the AgentAI widget on a customer's website, we collect the messages the visitor sends and any information the visitor chooses to provide – such as name, email address, phone number, budget, property preferences, and viewing requests – in order to answer questions about the customer's listings, capture leads, and help book viewings.
Controller and processor. Where AgentAI is embedded on a customer's website, that customer (the business operating the website) is the controller of their visitors' personal data, and Reallyo acts as a processor on the customer's behalf to provide the assistant and deliver leads to them. Visitors should also refer to the privacy notice of the website they are using.
AI providers (sub-processors). To generate responses, chat messages are processed by third-party artificial intelligence / large language model providers acting as our sub-processors. We send only the information needed to produce a relevant reply. These providers are engaged under agreements that restrict their use of the data to providing the service to us.
Storage and sharing. We store conversation transcripts and captured lead details to operate and improve the service, and we make captured leads available to the relevant customer and to any integration the customer has configured (for example, email notifications, a CRM, or an automation service such as Zapier). We do not sell this information.
If you interacted with an AgentAI assistant and wish to access or delete your data, please contact the operator of the website where you used it, or contact us at hello@reallyo.com and we will assist that operator.
Although most changes are likely to be minor, Reallyo may change its Privacy Policy from time to time, and in Reallyo's sole discretion. Reallyo encourages visitors to frequently check this page for any changes to its Privacy Policy. If you have a WordPress.com account, you should also check your blog's dashboard for alerts to these changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.