These Terms of Use (“Terms”) govern your access to and use of the website located at www.reallyo.com (the “Site”) and any related products and services provided by ZEEBO UK LIMITED trading as Reallyo (“Reallyo”, “we”, “us”, “our”) (collectively, the “Service”).
By creating an account, purchasing a subscription, or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
Business use. The Service is intended for business and professional use (for example, real estate professionals). By using the Service, you represent and warrant that you are acting in a business capacity and not as a consumer.
You must be at least 18 years old and able to enter into a binding contract to use the Service. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account or any other breach of security.
You are responsible for all information, data, text, images, listings, links, and other materials you submit to the Service (“Content”). You represent and warrant that you have all necessary rights, permissions, and authority to submit and use your Content and to market any listings you add to your account.
We may remove Content or listings and/or suspend or terminate accounts if we reasonably believe there is a violation of these Terms, third-party rights, or applicable law.
You agree that you will not:
The Service may provide lead generation and related tools. Leads and data may be incomplete, outdated, duplicated, or otherwise variable. We do not guarantee outcomes (including closings, conversions, revenue, or lead quality), and you are solely responsible for how you use leads and for ensuring your communications and marketing comply with applicable laws and professional rules.
Creating an account may be free. Certain features require a paid subscription plan (“Subscription”). Plan details, pricing, and billing frequency are described on the Site and/or at checkout.
Unless otherwise stated at checkout, payment is taken immediately when you start a Subscription and covers the upcoming billing period (for example, the month ahead for monthly plans). Your Subscription will then renew automatically as described below.
When you start a Subscription, you authorize us and our payment processor to charge your payment method the recurring Subscription fee (plus applicable taxes, if any) on a recurring basis until you cancel.
Your Subscription renews automatically at the end of each billing period unless you cancel before renewal. You remain responsible for charges incurred up to the effective cancellation date.
You can cancel at any time in the Service via Account → Billing → Cancel subscription. Cancellation stops future renewals and generally takes effect at the end of the current paid billing period unless stated otherwise at the time of cancellation. You are responsible for cancelling before renewal if you do not want to be charged for the next period.
Prices are shown as displayed on the Site and/or at checkout. You are responsible for any applicable taxes or duties, where applicable.
Refund request window. If you believe you were charged in error or wish to request a refund, you must contact us in writing at hello@reallyo.com within 30 days of the charge date for the amount in question.
No refunds for non-use or prior periods. Unless required by applicable law or expressly agreed by us in writing, we do not provide refunds or credits for: (i) non-use of the Service, (ii) unused time, (iii) charges from prior billing periods where you did not cancel, or (iv) partial billing periods.
Billing concerns. If you have a billing concern, please contact us first so we can try to resolve the issue. We may suspend or restrict access to paid features while a payment dispute or chargeback is pending.
We may issue receipts, invoices, or billing confirmations electronically. You agree to provide accurate billing and contact information and to keep it up to date. If you believe an invoice is incorrect, you must contact us in writing within 30 days of the invoice date for review. This does not extend the refund request window described in Section 6 (which is based on the charge date).
The Site and Service (including software, design, logos, trademarks, and content provided by us) are owned by or licensed to Reallyo and are protected by intellectual property laws. Except for the limited right to use the Service in accordance with these Terms, we reserve all rights not expressly granted.
You retain ownership of your Content. You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, modify (for formatting), display, and distribute your Content solely as necessary to operate, provide, and improve the Service. You represent and warrant that you have all rights necessary to provide your Content and to grant this license.
We may suspend or terminate your access to the Service immediately if we reasonably believe you have violated these Terms, created risk for Reallyo, or used the Service unlawfully. You may stop using the Service at any time. Termination does not entitle you to a refund except as set out in Section 6 or as required by applicable law.
We strive to keep the Service available, but we do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue any part of the Service. We may also update these Terms from time to time. Changes take effect when posted on the Site. Your continued use of the Service after changes are posted constitutes acceptance of the updated Terms.
THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, REALLYO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR UNINTERRUPTED, OR THAT LEADS OR DATA WILL BE ACCURATE OR COMPLETE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL REALLYO BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, REALLYO’S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE TOTAL AMOUNTS PAID BY YOU TO REALLYO FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
You agree to indemnify and hold harmless Reallyo, its directors, officers, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your use of the Service, your Content, your outreach or marketing activities, or your violation of these Terms or applicable law.
These Terms and any dispute arising out of or relating to them are governed by the laws of England and Wales, excluding its conflict of law rules. The courts of England and Wales shall have exclusive jurisdiction, and each party submits to those courts.
Nothing in these Terms limits rights or remedies that cannot be waived under applicable law.
If you have questions about these Terms, billing, cancellations, or refunds, contact us at: hello@reallyo.com.
Company: ZEEBO UK LIMITED (trading as Reallyo)
Company number: 05977542
Registered office: 49 Greek Street, London, England, W1D 4EG